zravique™ · Returns & Refund Information

Company Name: Hefei Chuangwei Intelligent Technology Co., Ltd.

Business Address: Room 410, Block B, Science & Technology Innovation Center, No. 860 Wangjiang West Road, Changning Community Service Center, High-tech Zone, Hefei City, Anhui Province, China

Unified Social Credit Code: 91340100MAEE96NN5F

Legal Representative: Qing Zuping

Email: service@zravique.com

Phone: +86 199 1452 8756

🔄 Return & Refund Policy

Simple Returns · Fair Solutions · Dedicated Support

🌿 Our Return Commitment

At zravique™, we want every customer to feel comfortable and confident when choosing our wardrobe organization and clothing care solutions. ✨

This Return & Refund Policy explains the requirements, process, and support options available when customers need to request a return or report a product concern.

Our goal is to provide a clear, transparent, and customer-friendly return experience while carefully reviewing each request.

✅ Return Eligibility

Customers may submit a return request within 30 calendar days after receiving the product.

To be considered for a return, products should meet the following requirements:

• ✔ The item is unused and remains in original condition
• ✔ Original packaging is included when applicable
• ✔ The product has not been damaged due to improper handling
• ✔ The request is submitted within the eligible return period

For hygiene-related considerations, personal-use products, and product condition protection, some requests may require additional review before approval.

Please contact zravique™ before sending any item back.

🚫 Items That May Not Be Accepted

A return request may not qualify under the following circumstances:

• Products show signs of use beyond normal inspection
• Items have been modified, altered, or damaged after delivery
• The request is submitted after the return period
• The product cannot be verified as purchased from zravique™

Each case will be reviewed individually based on the specific situation.

📩 How To Start A Return Request

To begin the return process, please contact our customer support team:

Email: service@zravique.com

Please include the following information:

• Your name
• Order information when available
• Product details
• Reason for requesting a return
• Photos or additional information if there is a product issue

After receiving your request, our team will review the details and provide further return instructions when applicable.

📦 Return Shipping Instructions

Please contact zravique™ before returning any product.

Do not send items to the registered business address unless specifically instructed by our customer support team.

If your return request is approved, we will provide the correct return instructions and destination details.

🚚 Return Shipping Responsibility

For customer preference-related returns, including choosing an unsuitable style, personal preference changes, or other non-product-related reasons, customers may be responsible for applicable return shipping arrangements.

If an item arrives damaged, defective, incorrect, or significantly different from the product description, zravique™ will review the situation and provide an appropriate solution.

🛠 Damaged, Incorrect, Or Defective Products

If your order arrives with damage, defects, or incorrect items, please contact us as soon as possible.

Please provide:

• Order details
• Description of the issue
• Supporting photos when necessary

Our team will carefully review your request and may provide solutions such as replacement assistance, return support, or another suitable resolution.

💳 Refund Process

Once an approved return has been received and inspected, zravique™ will process the applicable refund according to the circumstances of the request.

Refund processing begins after the returned item has arrived and completed review.

The exact refund timeframe may vary depending on the inspection process, payment provider procedures, and related service timelines.

🔁 Exchange & Replacement Requests

If you would like to request an exchange or replacement due to a product issue, please contact our support team.

Each request will be evaluated individually so we can determine the most appropriate solution.

⏳ Order Cancellation Requests

If you need to modify or cancel an order, please contact zravique™ customer support as soon as possible.

Cancellation requests depend on the current order processing status. We will review your request and provide assistance whenever possible.

💌 Contact Us

zravique™ is committed to providing a smooth and transparent return experience through responsible policies, careful reviews, and responsive customer assistance. 🤍